Resume of Larry T. Phillips

                                                                                                                                                           

SUMMARY OF QUALIFICATIONS:

          MANAGEMENT EXPERIENCE including:

• Company ownership - Computer Resource Management Inc.
• Group management - IT Director for a chain of health care facilities and corporate office.
• Account management - Represented Digital Equipment Corporation to Fortune 500 companies.
• Service management - Responsible for statewide field service group.
• Proven skills in sales support, customer service, ordering / purchasing and inventory control.

          TECHNICAL SKILLS including:

• Programming skills in Microsoft Access, Visual Basic, SQL
• Project Management, Software design/build.
• Experience on PC networks including system and network configuration.
• Consulting services range from PC network management to IT Department management.

          SKILLS IN TRAINING including:

• Providing user training for varied systems and applications.
• History of success in training technicians beginning with the logic flow of system maintenance and follow-through training in customer service.
• Consistently assigned to the training function by employers resulting from the ability to communicate technical information.

WORK HISTORY:

          COMPUTER RESOURCE MANAGEMENT, INC., Indianapolis, Indiana
                     Owner
9/94 – Present

• Services provided range from IT department management to custom application design and build.
• Database applications with Windows or web interface using MS Access, VB, VB.NET, Dreamweaver.
• Database backend in MS SQL or MS Access.
• Projects include:
• Business Process System for 4 office, 100 employee environmental company
• Necropsy scoring and reporting application for multinational sales force
• CRM plugin to MS Outlook
• Manifest tracking, invoicing system for waste management company
• Policy management and reporting system for insurance company
• Medical claims processing system: OCR of paper claim, QC, electronic transmission to carrier
• Maintained relationship with multiple clients for ten years or more.

          NATIONWIDE CARE INC., Indianapolis, Indiana
                     IS Technical Director
6/92 - 9/94

• Manage the technical support staff of IS department of 4000 employee corporation.
• Member of search team to purchase integrated accounting and clinical software package.
• Member of teams organized to integrate computing services throughout company structure.
• Designed and implemented PC network to replace DEC VAX cluster at corporate office
• Responsible for PC network implementation in over 25 health care facilities.
• Laid groundwork for writing software package to replace existing financial and clinical packages.

          MID-AMERICA COMPUTER, Carmel, Indiana
                     Field Service Manager
10/89 - 6/92

• Manage the field service operation for a small, service driven company with 600+ client accounts, specializing in networking systems for both large and small offices
• Provided technical training, pre-sales consultation, and post sales follow-up in DEC equipment as well as PC compatibles.
• Implemented a Service Management System resulting in a doubling of revenues and service capability.
• Reorganized inventory to accommodate company growth.

          DIGITAL EQUIPMENT CORPORATION, Indianapolis, Indiana
                     Field Service Account Representative - District Office
3/84 - 10/89

• Managed customer accounts in the DEC District Office.
• Responsible for hardware and software maintenance, system documentation, user training on 100+ small to medium sized systems.

          BELL & HOWELL - BUSINESS DATA PRODUCTS, Pasadena, California
                     Area Service Manager - Indianapolis Area
7/81 - 3/84

• Provided total service support for a manufacturer and marketer of Automated Remittance Processing Systems used in large volume Accounts Receivable applications.